At decjau.com, we want you to be completely satisfied with your purchase. Our Returns & Refunds Policy outlines the terms and conditions for returning items and receiving refunds.
Return Eligibility:
- To be eligible for a return, items must be unused, undamaged, and in their original packaging.
- Returns must be initiated within [X] days of receiving your order.
Return Process:
- Contact Customer Service: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
- Ship the Item: Pack the item securely in its original packaging and ship it to the address provided with the RA number clearly marked on the package.
- Inspection and Refund: Once we receive the returned item and verify its eligibility, we will process your refund within [Y] business days to the original payment method.
Return Shipping:
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
- We recommend using a trackable shipping method to ensure that your return is safely delivered to us.
Refund Policy:
- Refunds will be issued for the purchase price of the returned item, excluding any shipping charges.
- Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or credit card issuer.
Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, we recommend returning the unwanted item and placing a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at [email protected] so that we can arrange for a replacement or refund.
Non-Returnable Items:
- Certain items, such as earrings (for hygiene reasons), are non-returnable. Please check the product description before making a purchase.
If you have any questions or concerns regarding returns or refunds, please don’t hesitate to contact us at [email protected].
Thank you for shopping with us!