1. What payment methods do you accept? We accept payment via major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal for added convenience and security.
2. How long will it take to receive my order? Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes [X] to [Y] business days for domestic orders and [Z] to [W] business days for international orders. Expedited shipping options are also available for faster delivery.
3. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please check our Shipping & Delivery page for more information.
4. What is your return policy? We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return unused, undamaged items within [X] days for a refund. Please see our Returns & Refunds page for detailed instructions.
5. Are your products cruelty-free? Yes, we are committed to offering cruelty-free products. Our products are not tested on animals, and we prioritize ethical sourcing and manufacturing practices.
6. Do you offer gift wrapping services? Yes, we offer gift wrapping services for an additional fee. You can add gift wrapping to your order during checkout and include a personalized message for the recipient.
7. How can I contact customer support? If you have any questions, concerns, or feedback, please don’t hesitate to contact our customer support team at [email protected]. We strive to respond to all inquiries promptly.
8. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.
9. Do you offer wholesale or bulk ordering? Yes, we offer wholesale and bulk ordering options for retailers and businesses. Please contact us at [email protected] for more information on pricing and minimum order quantities.
10. Are your products handmade? Yes, many of our products are handmade by skilled artisans using high-quality materials and traditional craftsmanship techniques.
If you have any other questions or concerns not addressed here, please feel free to reach out to us at [email protected].